Refund Policy

At Paykar, we value our users and strive to provide the best possible financial experience. Our refund policy is designed to be fair and transparent, ensuring that your satisfaction is our priority. Please take a moment to review our refund policy below:

1. Refund Eligibility:

   – Refunds are considered for unauthorized transactions, technical errors, or situations where the user has been charged incorrectly.

   – Refunds may be issued for duplicate transactions or in cases of fraud, subject to verification.

2. Refund Request Process:

   – To initiate a refund request, users must contact our customer support team through the designated channels provided on our app or website.

   – Users are required to provide relevant transaction details, such as transaction ID, date, and a description of the issue.

3. Timeframe for Refund Requests:

   – Refund requests must be submitted within 7 days of the transaction date.

   – Requests made after the specified timeframe may not be eligible for consideration.

4. Refund Processing Time:

   – Our team will review refund requests promptly.

   – The processing time for refunds may vary, and users will be notified of the outcome within a reasonable time frame.

5. Refund Methods:

   – Refunds, when approved, will be processed using the original payment method used for the transaction.

   – In cases where this is not possible, alternative refund methods may be explored in consultation with the user.

6. Non-Refundable Items:

   – Certain fees or charges, clearly communicated during the transaction process, may be non-refundable.

7. Dispute Resolution:

   – If a user disagrees with the outcome of a refund request, they may escalate the matter through our designated dispute resolution process, providing additional documentation or details for further review.

8. Changes to Refund Policy:

   – Paykar Fintech reserves the right to modify or update this refund policy at its discretion. Users will be notified of any changes through our official communication channels.

9. Contact Information:

   – For any questions or concerns related to refunds, users can reach out to our customer support team at [[email protected]].

Thank you for choosing Paykar Fintech. We are committed to ensuring a smooth and satisfactory financial experience for all our users.